Member Services Associate - Corporate Office

ClubLink is Hiring!

Member Services Associate

If you take pride in delivering exceptional customer service and thrive in a fast‑paced environment, we’d love to hear from you. As a Member Services Associate, you will play a key role in supporting ClubLink Members and Guests by providing knowledgeable, professional, and friendly service while collaborating with internal departments across the organization.

The Member Services team offers a wide range of support through strong organizational knowledge and a commitment to service excellence. This role requires excellent communication skills, sound judgment, attention to detail, and the ability to manage multiple priorities with confidence.

Key Responsibilities

• Serve as the first point of contact for all ClubLink Member inquiries and tee time bookings in a call center environment
• Respond to inquiries related to membership, accounts, products, and services, resolving issues efficiently and professionally
• Accurately document, track, and follow up on Member issues to ensure timely resolution and satisfaction
• Manage all aspects of accounts receivable and membership-related inquiries
• Prepare monthly reports of delinquent accounts and issue appropriate Member correspondence
• Post account adjustments and assist with month-end accounts receivable procedures
• Maintain and update Member records, including contact and address information
• Deliver consistently high levels of customer service while demonstrating flexibility, problem‑solving skills, and attention to detail

Qualifications & Skills

• Strong team player with a customer-focused mindset
• Proven background in customer service
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, and analytical with strong problem-solving abilities
• Proficiency in Microsoft Word, Excel, Outlook
• Bilingual in English and French is a definite asset

ClubLink is an equal opportunity employer committed to creating an inclusive workplace. Should you require accommodation during any stage of the recruitment process, please contact jobs@clublink.ca.

Thank you for your interest in joining ClubLink