Helpdesk Technician- ClubLink Corporate Office

ClubLink Corporate Office is Hiring! 

Helpdesk Technician

The Helpdesk Technician is responsible for providing first-level internal technical support to all ClubLink PC users to resolve hardware, software or network issues. The Helpdesk Technician must also provide after-hours support to all ClubLink PC users.

RESPONSIBILITIES:  

• Provide internal technical support and remote troubleshooting to all ClubLink PC users
• Create/maintain internal Helpdesk tickets for tracking purposes and follow up with customers to ensure the issue has been resolved
• Serve as the first point of contact for employees seeking technical assistance over the phone, email or IM
• Provide support for mobile devices Android, iOS 
• Repair broken or malfunctioning computer software and hardware including workstations and servers
• Install/maintain computer software, printers and replace retired hardware as required
• Microsoft Active Directory and Exchange maintenance (hybrid environment both on-prem and Microsoft 365)
• Monitor WAN traffic and network status at remote locations
• Create incident tickets with ISP and other third-party vendors as required
• Pass on any feedback or suggestions from employees to the appropriate internal team
• Identify and suggest possible improvements in procedures and workflow
• Provide after-hours support to all ClubLink PC users Help users with software, hardware, and network failure
• Other projects upon managers' requests.

QUALIFICATIONS:  

• College Education (Field of Study: Computer Systems and Networking)
• 1-2 years of experience in a call center for desktop/server support
• Strong knowledge of Microsoft Active Directory environment
• Strong knowledge of TCP/IP
• Knowledge of Microsoft Active Directory, Exchange, and Office Suite, Azure and Office365 Suite
• Knowledge of Citrix environments
• Knowledge of PC hardware/servers/printers
• Ability to coordinate and work well with others
• Strong organization, detail-oriented, analytical and problem-solving skills
• Time management skills
• Strong communication skills, both verbal and written
• Proficiency in English or Bilingual (French)
• Customer service focused
• A+, MCSE or Networking Certificates an asset

Additional Details:

• This ia a full-time permanent position. 

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact jobs@clublink.ca if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.